FREQUENTLY ASKED QUESTIONS
Shipping
Flat rate standard shipping is $7 via USPS.
Standard shipping times are 3-5 business days during non-holiday periods.
Yes, we offer local pickup to customers within the Glen Rose, Texas area.
We will send a confirmation email letting you know when your order is ready for pickup.
We do not ship internationally at this time.
Returns
- We understand things don’t always work out. If you need to return an item, please return within 7 days of receiving the item. If you purchased in-store, please return within 7 days of your original purchase.
- Customers are responsible for return shipping costs.
- All sales FINAL on jewelry and sale items.
- All items being returned must be in original condition and with tags attached.
- If the items being returned meet all the above criteria we will issue store credit for the original purchase cost.
Customers are responsible for return shipping.
If an item is damaged or defective upon receipt please contact us within 3 days of receiving the item with a photo included of the defect. Once approved we will either replace the item or issue a full refund.
We understand that these things can happen. Unfortunately once your order leaves our establishment it is no longer in our control. Please contact us ASAP if this happens and we will do our best to put you in touch with USPS to locate your package.
Customer Service
danielle@shopphilomenas.com
817-371-6706
9am-5pm CST Monday through Friday